In a world where convenience and accessibility matter more than ever, ReSound Assist Live steps in to redefine how hearing care is delivered. With this on‑demand video‑enabled service, you can connect with your hearing‑care professional from the comfort of your home – no clinic visit required. During a live appointment, your clinician guides you through the fit, and in real time adjusts your hearing aids while you watch and listen. All you need is your paired hearing aids, a smart device, and a video call – and you’re ready for personalized care, anywhere, anytime.
Before your ReSound Assist Live appointment, please ensure:
  • You book a ReSound live assist session with your hearing care professional
  • You have downloaded the latest version of the ReSound Smart 3D™ app
  • Your hearing aids are paired to your iPhone.
  • You are in a location with a strong Wi-Fi connection.
  • You insert fresh batteries into your hearing aids. If you have rechargeable hearing aids, make sure they are fully charged.
  • You have at least 50% battery on your iPhone.
  • Make sure that the hearing aids are clean (both microphone and the receiver)
iOS:

Audio routing is set to ‘Automatic’ to hear audio through the hearing aids or set to ‘Never Hearing Devices’ to hear audio through the phone speaker.
Settings >Accessibility > Hearing Devices > Audio Routing > Call Audio > select Automatic

Android:

Settings >Apps > Smart 3D> Permissions > make sure that the call, microphone, phone call, camera permissions are “allowed|”

For a full readiness checklist, open the ReSound Smart 3D app > My ReSound > Live Assistance.
Process
  1. You book a ReSound live assist session with your hearing care professional
  2. During the appointment, your hearing care professional will initiate the ReSound Assist Live call. If your iPhone is locked, swipe to answer the call or tap Accept.
  3. Tap the ReSound Smart 3D icon to enable video access. 
  4. Once connected, you will see your hearing care professional on the screen, who then can connect to your hearing aids. While your hearing care professional is making adjustments to your hearing aids, you will hear his or her voice through your iPhone speaker instead of your hearing aids. At any time, you can select any of the available icons to initiate a chat, turn on or off audio and video or hang up the call.
  5. You will see a progress bar appear as your hearing aids are being updated.
  6. Once the session has ended, your hearing aids will automatically reboot, and you will receive a ‘Session ended’ notification on your iPhone.
  7. Tap Close to enjoy your new settings
Summary & practical takeaways

If you’re considering Assist Live, here’s what to keep in mind:

  • Check compatibility: You’ll need a smartphone that works with the ReSound Smart 3D app and the remote video/fine‑tuning feature. The home setup must be good (Internet, phone camera, etc.).

  • Expect convenience, but not magic: While remote adjustments are valuable, some in‑person fitting or ear physical checks will still likely be needed. Some issues (like mechanical faults, ear‑canal fit, hardware) may still require a clinic visit.
Testimonials

  • “Having this remote option actually increased the continuation of a personalized service.” – Helen Cherry
  • “My favorite feature for Live assist is the fact that you can offer the same high quality of service in person remotely through their phone and the patients gets to stay in the comfort of their own home, they get to interact with us in the environments where they might have difficulty” – Esther Kim, AU.D., CCC-A
  • “With ReSound Assist Live, you can have convenient and time‑saving video appointments with a hearing specialist … from home or wherever suits you.” – Ali Mohamed 

 ,ReSound Assist Live مع”
يمكنك الحصول على مواعيد فيديو مريحة وموفرة للوقت مع أخصائي السمع
من المنزل أو في أي مكان يناسبك.” – علي محمد